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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the 6kg Electrolux Dryer EDV605
(10/62)
So far working very well, love the idea that
it senses drying time, simple to use and easy to remove lint
catcher is great. Colleen
(East Lindfield, NSW)
Great dryer that does exactly what it states, much quicker drying time than my old Hoover dryer. I would recommend the Electrolux to anyone. Chris
(Camberwell, VIC)
Does the job as advertised and does it well.
Came with a scaled template and accessories to wall mount it
upside down. Compared to other vented dryers, it's one
of the quietest which is perfect for a small house where
noise travels. Steven
(Seventeen Mile Rocks, QLD)
This dryer is wonderfully quiet and simple to use and, generally, I have never experienced any problems with Electrolux products. Marie
(Point Cook, VIC)
Service Reviews - By customers who purchased the 6kg Electrolux Dryer EDV605 (10/164)
Show All
Great to deal with very helpful and simple site to use. Great pricing and choice. Colleen
(East Lindfield, NSW)
Was this review helpful to you? YesNo
Excellent service and delivered when they said
they would. Katina
(Bexley, NSW)
Was this review helpful to you? YesNo
All good, however I thought the delivery driver would have taken the packaging from the clothes dryer away. Chris
(Camberwell, VIC)
Was this review helpful to you? YesNo
I have been very impressed with the responsiveness and professionalism of the Appliances Online team. Their prices are definitely less expensive than other
whitegood sellers, however this does not compromise their service levels. Corina
(Burwood, VIC)
Was this review helpful to you? YesNo
Great pricing, fast, friendly and reliable service. Esther
(West Pennant Hills, NSW)
Was this review helpful to you? YesNo
Excellent customer service and friendly staff
who were able to answer all my questions. My goods were
delivered within 24 hours. Appliances Online were fast and
efficient with great communication. I can't ask for more. Steven
(Seventeen Mile Rocks, QLD)
Was this review helpful to you? YesNo
Very good site and easy to use
Prices were extremely well priced
Takes the hassle out of the purchase, provided you know exactly what you are looking for. Josh
(Darling Point, NSW)
Was this review helpful to you? YesNo
I think they are the best run retailer on the web. They were 100% helpful through every aspect of the delivery. I live in TAS and they gave me a day in advanced and stuck to it, eventhough they had to transit it from VIC. The dryer is perfect and was also the cheapest I could find anywhere. Michael
(Tolmans Hill, TAS)
Was this review helpful to you? YesNo
I have now purchased 5 appliances from Appliances Online. It is highly unlikely I will ever go anywhere else to buy appliances again. Prices and service have been second-to-none and I have already recommended it to others. Marie
(Point Cook, VIC)
Was this review helpful to you? YesNo
Reliable and courteous company to order from, easy to navigate site, factual item descriptions. claudia
(speers point, NSW)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
A The 6kg Electrolux Dryer EDV605 has an auto sensing button. This is an option you can choose to use or not. You are also able to open the dryer door mid cycle to check level of dryness of the load.
A I have just spoken with a representative from Electrolux, who has confirmed with me that it does not come with a drainage hose, he has informed me that you must purchase this seperately. It is fine to stack a dryer on top of a washing machine as they are the same brand - you will need to purchase an extra Electrolux stacking kit. Both of these items are available as accessories on our website.
Need to know more about the 6kg Electrolux Dryer EDV605 ? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Quick hassle free purchase"
Hi, just thought I'd write and thank Appliance Online for a quick hassle free purchase! I ordered and paid for the item online, it was delivered the next working day, on time and the product was just as I expected in perfect condition. A great experience all round. Kennedy
, Box Hill, VIC
"Will definately use you in the future"
Just writing a note to thank you for your very efficient and fast service on the delivery of my dryer. I have told my friends all about it and will definately use you in the future when I need to buy electrical products. Thanks a million. Martha
"Excellent job installing my dryer and connecting my washer"
Account: ****** Hello, just wanted to let you know how pleased I was with your delivery service to Freshwater this morning. The guy was doing an excellent job installing my dryer and connecting my washer! regards Nadja Nadja
"I loved that it was so easy"
Thanks for delivering our dryer on time and in working order. I loved that it was so easy and that the delivery person installed the dryer, took away my old one and even took away the box it came in. Thank you, well done! Tena
, Fitzroy, VIC
"Old fashioned service"
I would like to compliment your company once again on its service. I sent
the email below and the next morning one of your gentlemen from Sydney
telephoned to arrange for another dryer to be delivered today and the original
machine to be sent back to the manufacturers as it was possibly faulty. True to form, the driver phoned early this morning and arrived on time
at 10am. As the driver wanted the box to cart the original machine, he quickly
unpacked the dryer and put original one in the box. My husband has had a stroke
and is not able to do these things, so I was extremely grateful that it was done
without being asked. Old fashioned service again. The drivers were very
pleasant young Indian men who were certainly good ambassadors for Appliance on
Line. It makes such a change nowadays to get a job done properly and for
people to turn up within a time frame. Many thanks and I will be
recommending your company to my friends and Val
, Beaumaris, VIC
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