Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"I appreciated the affordable prices and the SPECIALS "
Great excitement exploring your site with all the different
As a pensioner I appreciated the affordable prices and the
Very good value at $429 also free delivery,removal of old
Oh! one other thing C.O.D. is such a good idea be it cash or
Hey! What can I say! and the delivery guys were very
friendly and polite.
, Auburn, NSW
Thank you for making the purchase of my fridge so easy. Ordered it at 3pm and it arrived at 8.30 am the next day. I'm telling everyone what a great and easy service you provided including free delivery. Once again thank you and I will be buying my next electrical product from you.
"Delivered and installed with no problems"
, Umina Beach, NSW
Have just bought a fridge for my daughter through Appliances Online. The service was excellent, telephone and email enquiries were answered promptly and fridge was delivered and installed with no problems. Would be happy to shop online with this company again!!
"Good value and excellent service"
, Freshwater, NSW
Good value and excellent service. Will definately use the company again when I require electrical equipment. It makes such a pleasant change for a company to contact you when they say they will and to arrive within the allocated time slot. I appreciate the efficiency that allowed me to make the most of the day without hanging around at home for hours waiting. The removal of old appliances free of charge is also an excellent option. All to often customer service is poor - I'm delighted to have found a company where this is not the case.
, Paddington, NSW
Received my new fridge this morning and am so happy I purchased it through appliances online. Tony rang last night to let me know he would deliver between 7-8am, and they did. I love it when people are on time. Then they installed it and took away the rubbish. Champions. Thanks so much you have made the whole moving house experience easier, 1 less thing to worry about. Thanks Tony and appliances online.
Appliances Online Customer