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Warranty
Standard warranty
All our products come with full manufacturer's warranty. Note that you'll need the
tax invoice from your purchase to make a claim. If you lose your original tax invoice,
please let us know, and we'll re-issue it.
Commercial warranty
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only. Note that all Westinghouse,
Kelvinator, Chef, Simpson, Electrolux and Dishlex dishwashers come with no commercial
warranty.
Extended warranty and business warranty
Appliances Online offers an extended warranty that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions).
The extended warranty is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you
can also use bank transfer (EFT) or Diners Club card (call 1300 000 500 to arrange
these options). Alternatively, you can pay on delivery (COD) with cash, cheque (bank
and personal cheques with matching ID) or credit card.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
Damaged goods
If the goods you bought arrive damaged in any way, you can return them free of charge.
(If the damage can't be seen, you need to obtain confirmation of the damage from
the manufacturer before returning the goods to us.) Please call 1300 000 500 to
arrange return. Once you have returned the goods, you can choose to have us replace
them or refund you the purchase price plus return delivery fees.
Undamaged goods
If you do decide to return something that is not damaged, you can do so within 7
days of receiving it if it has not been unboxed. Note that an $80 collection fee
will apply. Please call 1300 000 500 for more details.
If the goods are to be returned within 3 days of receiving them, and they have been
unboxed at any point, a 20% re stocking fee will apply, as we can no longer sell
this product through Appliances Online (it is no longer new).
A great little machine at an excellent price.
Don't be offput by the instruction manual, which is
written by aliens - just use common sense. I love the
optional pre-soak setting, which is just good, old-fashioned
washing know-how and increases cleaning efficiency as well.
The machine plays a little tune when the cycle is complete -
kitschy and cute, too! PS. It also washes your
clothes! Love this machine! Julia
(CROMER, NSW)
Very effective machine once the initial build
up of lint disappeared. Washing was initially covered in the
stuff. Great value, reliable machine from an excellent manufacturer. scott
(Bondi, NSW)
Service Reviews - By customers who purchased the 5kg Top Load Washing Samsung Machine SW50USP (10/45)
Show All
I approached this process with a bit of
trepidation as I was buying a replacement washer for my
daughter in Brisbane and I was in Central QLD. Did a bit of
digging and found that appliances online where offering the
best value for what I needed. The process was easy, the
delivery guy rang like they said on the email and they were
courteous and efficient. The new machine was installed and
old machine was taken away with no fuss. Plus the daughter
was happy. Mark
(Greensolpes, QLD)
I think this is a great buissnes they were
able to arange a delivery only 3 days after my order and
this was just after christmas. I ordered a
washing machiene, The two men carried it all the way to my
laundry and installed the correct hoses and were
informative to all my quires about the the machine and were
very polite. Mathew
(Cabramatta, NSW)
The service is exceptionally efficient and easy to use. I needed to purchase white goods items for my elderly parents who reside in Melbourne and I work in Port Hedland WA. To have the guys deliver and install including taking the old machines away was fantastic. Thank you for you assistance and efficency in providing the goods. A geat service. David
(BORONIA, VIC)
Appliances online is very efficient. My items
arrived on time in perfect order and they even took away my
old appliances which saved me having to get rid of them myself. Alyse
(Biggera Waters, QLD)
It is amazing to have such kind of online
shopping in Australia with good price, free delivery and
quick response. Highly recommended! Peng
(Daceyville, NSW)
Appliances online have great range of products with economic price. Delivery system is quick and convenient and absolutly free incluiding removal of old
appliance. It is overall satisfatory shopping. Nimeshkumar
(Preston, VIC)
Excellent products, excellent prices and
excellent customer service. This is the second time I have
used appliances on-line and I cannot fault their overall service! Colin
(DAPTO, NSW)
Our reviews are sourced by Feefo, the most trusted independent customer feedback forum.
Product Questions
Need to know more about the 5kg Top Load Washing Samsung Machine SW50USP? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Right through the ordering and payment process, it just couldn't be easier"
Hi - We ordered a fridge on Saturday and it arrived today. We are over the moon about the service and value that you offer. From browsing your website to choose a product, right through the ordering and payment process, it just couldn't be easier. We got your web address from Choice Magazine and I'm writing to them letting them know that you are an excellent place to shop. I've sent the link to everyone in my distro list and facebook. Well done and thank you. Appliances Online customer
"Arrived so fast on board the delivery truck"
Thank you very much great service, the product is great and arrived so fast on board the delivery truck of a driver who actually had a clue very rare. Paul
"Price was still at least $100 cheaper"
This is amazing. I stumbled into this site when looking for a washing machine repair man and boy I'm glad I did!! The mid year sales were begining to kick in yet Appliances Onlines advertised price
was still at least $100 cheaper and in one instance $150 cheaper! and the retail stores weren't offering an additional 3 years warrently and delivery for free!!!! I will never have to brave the salesmen again!
Jennifer
, Mitchelton, QLD
"Have to comment on the efficiency of your service"
I've just bought a tumble dryer from you and have to comment on the efficiency of your service. I ordered late on Wed night and at 10am Friday my spangley new tumble dryer has been delivered. I asked for a call to tell me when it would be delivered he called at 9.20am said they'd be here between 10 and 11 and bang on 10am he was here - brilliant! Well Done I will definitely look at your site next time I am buying! Rachel
"My appreciation to management for the professionalism and care"
Thank you, washer arrived as promised this morning. Please pass on my appreciation to management for the professionalism and care that your delivery drivers took today. In the impersonal world of online, your drivers showed that you don't need a shop front to have good customer service! Thank you and well done. Geordie
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A great little machine at an excellent price.
Don't be offput by the instruction manual, which is
written by aliens - just use common sense. I love the
optional pre-soak setting, which is just good, old-fashioned
washing know-how and increases cleaning efficiency as well.
The machine plays a little tune when the cycle is complete -
kitschy and cute, too! 
