Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"I've been completly satisfied...Thank you "
To Appliances on Line.....concerning the Whirlpool refrigerator I bought through you late last year.
It is hard to put into words how happy I am that I chose the side by side 640 litre.
It's the first time ever in my 61 years of marriage that I've been completly satisfied...Thank you very much...As well the Whirlpool washing machine you delivered a few weeks later is perfect [so far] too......Many thanks to you all.
Colleen
, Charlestown, NSW
"AOL are fantastic"
AOL are fantastic. My fridge died 3 days before Christmas and it was full of food for our Christmas lunch. I called appliance on line immediately and within 4 hours I had a brand new fridge on my door step, the one that I wanted and at a fantastic price. Their service is far more superior than there retail competition. I'll never buy my appliances anywhere else. Many thanks!!
Tracey
, Eltham, VIC
"Delivery guys were cheerful, careful and courteous"
We were very happy with your service on our recent order. Contact was excellent
in that we were given an accurate time zone of delivery when other
suppliers have had us hang around the whole day for a delivery 'sometime'. The
delivery guys were cheerful, careful and courteous. We will definately be using
Appliances Online again.
Robert
, Tallebudgera Valley, QLD
"Thank you so much"
When our old fridge unexpectedly died, I ordered a replacement from you and was delighted to find that you could deliver within 2 working days. The fridge arrived at the specified time, delivered by two very professional and helpful guys. They unpacked and installed the new fridge an then took away the packaging and my old fridge, even replacing the pot plants that they needed to move whilst bring the fridge inside. The wonderful service was combined with free delivery and the best price. Thank you so much. I will be a returning customer.
Merilyn
, Morningside, QLD
"Thanks again to the two installers for a job WELL DONE. "
Our refrigerator arrived today. Our thanks go to your men, Jimmy and Steve, who were very professional and careful in installing our new and removing our old fridge. This was not an easy task, as we were up several steps and space was very limited. Thanks again to the two installers for a job WELL DONE.
Sherring
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