Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy 
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Customer Testimonials 
"The process was quick and easy"
I purchased a refrigerator through this site and am very impressed. Not only did I discover competitive pricing, I also rang with an enquiry which was promptly answered and well handled. The process was quick and easy, my fridge delivered 1st thing the next morning. Warren who delivered my fridge went to the trouble to assist by taking away my old fridge, setting up the new one and even putting my groceries back in! I would highly recommend Appliances Online!
Carolyn
"I would like to express how happy I am "
I have received the delivery of the fridge I ordered on Friday. I would like to express how happy I am with your company's level of service, not to mention price. To top it all off, it was delivered by David and PJ, who were so helpful, despite having to navigate a rather challenging course which included a couple of stair cases to deliver, and then again, to remove the old fridge, which was taken away along with all the packagings from the new fridge.
I will highly recommend your business to my friends and associates.
Peter
, Greenslopes, QLD
"Follow up service was fantastic"
I would just like to say I will be back. The follow up service was fantastic. I had a problem that was fixed even though my products were sent over 350km from your depot. I have told all my friends
about you.
Andrew
, Mount Hotham, VIC
"Best price by a good $200"
Hello, I just wanted to say *thank you* for a great service. The person who took my order was great, and the two men who delivered our fridge were fantastic. They called regularly to let me know when they were coming. When they arrived they were so polite and careful as they put our fridge into our kitchen. The fridge is great, exactly as described and you were best price by a good $200. I will be telling everyone that Appliances Online is fantastic. Thanks so much, Sara.
Sara
, Samford Valley, QLD
"I have been spreading the word"
Have just taken delivery of our new fridge and right on time too, I am so impressed with the service and prices I have been spreading the word and will be using you again. We have a small space for a side by side fridge and was told by other retailers there wasn't a fridge to fit but your website gave me the options once I put in the dimensions of the space and so found a Samsung which is a perfect fit.
Sue
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