Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Every aspect of the service that I have received from Appliances.com has been excellent"
My replacement fridge has just been delivered and I am delighted with it and the washing machine I have already received. Every aspect of the service that I have received from Appliances.com has been excellent and wouldn't hesitate to recommend your company to others or to buy from you again. The men who delivered and installed my appliances were very careful and helpful too. Thank you so much for your assistance.
"Comprehensive and far more on offer at better prices than large retailers"
Comprehensive and far more on offer at better prices than large retailers. we are very happy with the fridge we bought and the prompt free delivery. Will be using this site again for future purchases.
"Cheaper than any others I looked at "
Appliances Online customer
I bought a fridge from you and had it delivered last week. Loved the fact it was cheaper than any others I looked at and I could buy it without having to travel all over Brisbane to get the best price. I ordered it, specified the day I could be home for delivery and the delivery guys rang me at 8.30 to advise the time it would be delivered. this meant I could plan my day around it rather than sitting at home all day waiting (and when you only get one day off a month this is important.) Delivery was free, they took away my old fridge and I paid COD. I have recommended you to heaps of my friends and I am now looking at buying a dishwasher and yes I will be buying through you.
"I am utterly impressed"
, Nundah, QLD
That is just fantastic. Honestly that is such a nice thing for you to do.
In October I will need a BBQ and a microwave of which I will be getting both from you.
On another note, I would just like to say how fantastic you are to deal with, who ever knew that purchasing something on line would have such an amazing personal customer service offering attached. I am utterly impressed and have been telling everyone about this sensational service.
Thank you again. I can't wait to get my new fridge.
"I loved the whole appliances online experience"
, Collingwood, VIC
I was extremely impressed, ordered fridge online in comfort of my own home 7.30 at night and delivered 2 days later within time frame promised, with a pleasant phone call at 715am morning of delivery
promising delivery between 9 and 11am. Arrival was 9.20am. how impressive.. I loved the whole appliances online experience. Delivery
guys were friendly and very efficient. answered all my questions and even took the packaging away along with my old appliance. wouldn't shop any other way, as prices are fantastic too.