Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Very prompt service"
Thank you so much for the delivery of my Electrolux fridge. We are so
happy with it. Delivery was good. When it was realised that the light
didn't work they arranged for a very prompt service, which was timely
and well done. The fridge itself is great! Lots of room for our family
of 4. I will be recommending this site to my friends and family. I was
"Dimensions I needed and the price range"
, Blaxland East, NSW
I really like the way the website works. I was looking for a
fridge with the freezer on the bottom and the website
actually displayed only those models and I could also choose
what dimensions I needed and the price range. The price and
all of the other relevant details are clearly listed and the
whole site is very user friendly and a delight to use. I'll
have this on my favourites from now on. Also, I had my
fridge delivered less than 24 hours after purchase by two
exceptionally polite and puntual delivery guys.... all for
free! Loving you guys.
"Great price, great fridge, quick delivery"
, Ashfield, NSW
Wow...great price, great fridge, quick delivery, all in all 10 out of 10, will certainly be recommending to all my friends.....Keep up the great customer service.
"Impressed with the speed of delivery"
, Sunshine, VIC
Order number 1***9 in Adelaide, Norwood just got the fridge delivered - thank you very much. Pleasure shopping online and am impressed with the speed of delivery. Also saved about a $100 in comparison with buying it in a shop/s here. An immediate answer either via e-mail or phone is greatly appreciated. Cliché it might be, but one really feels a valued customer when dealing with appliancesonline. They will do all possible to help. Good old customer service, a friendly smiling face in your e-mail's in-box or at the end of a phone line. I didn't get to use live chat feature, where your questions get answered straight away but what a brilliant idea! I recommended your online shop to a few friends already.
"This deal was fantastic, the product excellent"
I would like to thank the guys at
appliances on line this deal was fantastic, the product excellent and
the delivery service was incredible, quicker than I can post a letter,
thanks I shall be making more purchases through you guys.
, Gordonvale, QLD