Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"I've never been more impressed"
I was skeptical at first to order something expensive online, especially something so large, I was sure there was going to be some a catch to the free delivery and discounted price. But to my surprise iv never been more impressed. Since I have already bragged to my family and friends, im so impressed iv come online just to let you know how happy i am. I avent actually plugged in the freezer yet, but i am so pleased with the service, price, and great customer service offered by your WA delivery person (unfortunaltey didnt grab his name) but i came online just to say thank-you lol. The fact your able to accept an ATM payment from my door, upon delivery is incredible. Delivery person (for WA) - I have nothing but kind words to say about him. He offered to unpack and set-up the freezer for me, was very pleasant, patient and kind, you wouldnt find better service, even within a store. Top it off, upon browsing my local popular/well known electrical store I stumble across the same freezer, sa
"Saved us a fair amount of money"
, Baldivis, WA
We came across your website and didn't think it would be a significant difference. However, after checking out all the normal commercial retailers you guys saved us a fair amount of money. We were very happy with the service from start to finish and would definitely come back. I have also sent a message to all my friends recommending you on my facebook page... I was that impressed!
"Great shopping experience"
What a great shopping experience. Excellent service. Best ever. Will be shopping here again.
"Couldn’t recommend them highly enough"
, South Kingsville, VIC
I am so thrilled with my new washing machine and freezer. Everybody from appliances on line from the people who took my order, the gentleman who rang to tell me of the delivery date (2 days later) to the driver and installer went above and beyond the call of duty. I have already recommended them to friends especially one who is finishing her kitchen and laundry renovation and needs new appliances. She also found them to be a great company.
I won’t bother doing the rounds again to all the department stores I will go direct to them.
Couldn’t recommend them highly enough.
, Galston, NSW
What a wonderful experience, l had using your site, I bought a freezer, paying was so easy using Pay Pal, after having second thoughts l rang up and you were happy to refund my money. I then rang back deciding to go ahead with the purchase. The staff could not have been more helpful. The product arrived exactly between the times you said when you notified me early in the morning. I could not recommend your service more. Such a pleasure to do business with you and would not hesitate to use you again or recommend you to friends. Great job!!! Thank-you
, Altona Meadows, Victoria