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Customer Care Plan
Standard warranty
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Note that all Electrolux, Westinghouse and Dishlex dishwashers come with no commercial warranty.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
).
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Victor Chang Institute for every Extended Warranty purchase made when you buy a Fridge & Freezer, Dishwasher or Wine Fridge.
Payment
You can pay using...
You can pay with PayPal, Visa, MasterCard or American Express. By arrangement, you can also use bank transfer (EFT).
Alternatively, you can pay on delivery (COD) with cash, bank cheque or credit card.
Only Appliances Online staff and drivers are authorised to take receipt of money.
No transaction fees
Importantly, no matter which payment method you use, you won't pay any transaction
fees. We absorb them all.
Return policy
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
Reviews
Product Reviews - By customers who purchased the 115L Fisher & Paykel Bar Fridge P120RW
(1/1)
Average Rating -
Basic bar-fridge for the office. Does what it needs to do fine. Roland
(Camperdown, NSW)
Your service is fantastic. We have never had any trouble with any of our orders. Mark
(MOOREBANK, NSW)
Was this review helpful to you? YesNo
Great value, simple process. Benjamin
(DRUMMOYNE, NSW)
Was this review helpful to you? YesNo
Process was simple, product range was pretty good (would like it to have Miele as well) plus the timeframe for supply and delivery was excellent. Products arrived in good condition and am very happy with the prices. I even used your phone line several times and stagecraft absolutely helpful. I have, would and do highly recommend using your service. Thank you retail
(Warriewood, NSW)
Was this review helpful to you? YesNo
My experience has been extremely good. I ordered a fridge about 3pm and it was delivered about 8am the next morning. The price was good, no charge to take the old fridge away and free delivery. John
(Belrose, NSW)
Was this review helpful to you? YesNo
Easy to use website with detailed information for the products. Misty
(Melbourne, VIC)
Was this review helpful to you? YesNo
Fantastic - excellent product choice, fast service, easy site to browse. Michael
(Collingwood, VIC)
Was this review helpful to you? YesNo
The order came in a timely fashion, the product in great order and the delivery guy was wonderfully helpful - above & beyond the normal standard of service in Australia. Well done! RACHEL
(CLAYFIELD, QLD)
Was this review helpful to you? YesNo
Love the online store, ordering is easy and, having ordered through Appliances Online a few times now the deliveries have always been right on time. Kasey-ann
(Lake Munmorah, NSW)
Was this review helpful to you? YesNo
Easy to deal with. Low price. No frills. Jim
(Sanctuary Cove, QLD)
Was this review helpful to you? YesNo
Our reviews are sourced by Appliances Online from Feefo the most trusted independent customer feedback forum.
Product Questions
Need to know more about the 115L Fisher & Paykel Bar Fridge P120RW? Ask a question.
Thanks for your question. Our customer service team will respond as soon as possible.
If you require immediate assistance, please call us on 1300 000 500.
Customer Testimonials
"Friendliness and professionalism"
Thank you for your quick reply. I would like to accept your quote and start to proceed as soon as possible. Please advise what is required of me, as I need those two small fridges asap. From my research, I agree that the prices are very good, and even though I could order elsewhere the main reason I chose you and your company, was your excellent phone manner and helpful attitude. It is not usual to receive "customer service" in current times, so I would like to compliment you for your friendliness and professionalism. Robin
, NSW, Australia
"Never come across someone with such skill, grace, thoughtfulness and kindness"
I would like to highly commend Campbell of your Sydney store. In all my dealings with many copies over the years, especially through online interactions, I have never come across someone with such skill, grace, thoughtfulness and kindness.
I had ordered a freezer to be delivered in Melbourne a while ago. I needed it quite soon after I had ordered it and in following this up with Appliances Online, I initially struggled to get the basic information I needed in terms of time of delivery. Eventually I had the good fortune to come across Campbell.
Right from the start, Campbell was courteous, helpful and entirely professional. He completely understood my needs as a customer and ensured that I be kept abreast of the situation to the best of his ability.
In the end (although I did not communicate this to him directly), when I think he knew it was clear that my frustration was growing and I was considering cancelling the order and taking my business elsewhere, Campbell intuitively sensed that I really needed this item quite quickly and organised for the item to be transferred from Sydney to Melbourne because he was finding it hard to get even basic information about an estimated time of delivery from the supplier.
Having been the Managing Director myself of a very successful business for many years, I understand the costs and pressures of business, and very much appreciated the time and efforts Campbell took to ensure I had what I needed as soon as possible.
Campbell’s initiative, ‘reading between the lines’ of my need as a customer and extending beyond the norm in order to do the right thing by a customer of Appliances Online, has single-handedly won my lifelong patronage to Appliances Online. If I ever require any further such items, I never shop around or compare prices. I will be ringing Appliances Online and requesting to speak to Campbell directly.
Please thank Campbell on my behalf. Monique
"Will use Appliances Online again"
Hi,
Thank you for the prompt delivery of my NEC Bar Fridge, I am very happy with my purchase and will use Appliances Online again in the future, cheers. Bruce
"Delivered all services as advertised"
I would just like to convey my satisfaction with your service; website easy to
navigate contains comprehensive information. Delivery on time and very friendly.
Delivered all services as advertised. Competitive prices. Happy customer will
use and reccommend to others. THANKYOU
Sigrid Hawker
, Bradbury, NSW
"Good, clear website, great price"
Very happy I googled 'freezer' and discovered your service....will use your company for anything else we need as time goes on...and recommend you to all. Pleasant interaction on phone and internet...good, clear website,great price, no hassle with delivery (even delivery man very helpfull), removal of old unit and packaging....so much simpler than slogging around retail outlets wasting time and being made to feel almost an inconvenience! Thankyou and I hope you do as well as your service deserves. Barbara
, Lower Templestone, VIC
$339
RRP $419
Save $80
(19%)
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