Customer Care Plan
All our products come with a full manufacturer's warranty. Note that you'll need the tax
invoice from your purchase to make a claim.
If you lose your original tax invoice please let us know and we'll re-issue it.
Note that most small appliances have no "in-house service".
If your appliance requires servicing you will be required to take it to your nearest approved service agent.
These agents can be located by contacting your manufacturer directly.
Commercial Customer Care Plan
If you're buying something that will be used in a commercial environment, the manufacturer's
warranty covers a maximum of the first 3 months only.
Extended Customer Care Plan and Business Customer Care Plan
Appliances Online offers an extended Customer Care Plan that covers parts and labour required
for repair of goods that suffer mechanical or electrical failure within Australia,
for a period of up to 3 years outside the term of the standard manufacturer's warranty.
(Subject to some
brief terms and conditions
The extended Customer Care Plan is offered by Wesfarmers General Insurance Limited trading
as Lumley Insurance ABN 24 000 036 279.
Appliances Online will donate $5 to the Children's Hospital Foundations Australia for every Extended Warranty purchase made when you buy a Washer, Dryer or Ironing Centre.
If your goods are deemed faulty following confirmation by the manufacturer you may replace them free of charge by calling 1300 000 500.
If you notice any damage to your goods please notify our delivery team at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify Appliances Online immediately. Evidence of damage will be required i.e. photographs.
If for any other reason you need to return an item please call the Appliances Online customer help line on 1300 000 500 within 5 business days of receiving delivery.
If your goods remain boxed and unopen you may return them within 30 days for a full refund. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a 20% restocking fee (20% of your purchase price) will apply. Appliances Online does not deal with factory seconds, damaged or open goods and charges restocking fees to cover return costs. A collection fee of $50 or the amount of your delivery fee if it was greater than $50 will apply.
Please note, if you have requested connection of your goods Appliances Online will unbox the product for you at the time of delivery. Also, we recommend you inspect your new goods thoroughly at the time of delivery.
We will organise for your return goods to be collected. Goods are usually collected within 3 days.
You as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
All refunds will be issued when goods have arrived back to an Appliances Online warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase.
We are unable to accept return of any goods that you have attempted to install or have used.
"Courteous, efficient & just a pleasure to deal with"
Cory (I hope that was his name?!) delivered my washing machine today - and sealed the deal on a great experience in all aspects - Phone staff also great. Please pass on my thanks - Cory in particular a great asset to you company - courteous, efficient & just a pleasure to deal with. Have already recommended your co. on the strength of my experience. Thanks a million.
"I wanted to tell you how impressed I am"
, South Yarra, VIC
Sorry I am a bit late, but I wanted to tell you how impressed I am with the service and courtesy I received from your company when purchasing my new front loader. The guys were running late but kept me informed all the way. The product was a described and performs like a beauty. Thank you again... I will surely be back. Oh and to take away the fawlty machine I had was an added bonus - I AM HAPPY - I will be sure to tell all my friends!!!! ...
Appliances Online Customer
, Burleigh Waters, QLD
It is so rare to receive exceptional service that I had to email and let you know. I recently purchased a new washer and a dryer from appliances online after trying to find a bargain on ebay and missing out every time. Not only was I able to buy a new Bosch from you, but the helpful customer service rep gave me a good deal on my dryer also. My old washer and dryer were picked up, and my new washer was installed by two very polite and helpful delivery men. Too easy! Will definitely recommend your company.
" efficient and excellent service"
, Croydon, VIC
Paid for the machine, its here the next day, now I dont have to wash clothes in the bath tub anymore. Second load and the five k euromaid runs like a rocket, nice and quiet so my rabbit Joseph doesnt get scared of it. All up, a brilliant job, makes me never want to go to shops again, rather buy on line, pay less, more efficient and excellent service.
"Love the site, products & prices"
, Plympton Park SA
This site is so much easier to use than others that i have visited, the design of the site is great & i wouldnt change anything about it. Love the site, products & prices.
, Kooralbyn, QLD